Diabetes Case Management Program
For more information, or to get started, please contact our Care Management Services Team at (608) 282-8900 or (800) 545-5015.
Physicians Plus is committed to supporting effective provider-member interactions to prevent complications from diabetes. This nurse case management service aims to reduce glucose, cholesterol, blood pressure, body mass index, cardiac events and other long-term complications at no cost to high-risk members.
Case Management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality cost-effective outcomes. (CMSA, 2009).
Who is Eligible?
Physicians Plus members, age 18-64, having a diagnosis of diabetes identified through hospital/ER census and ad hoc reports, or identified by a provider as needing additional resources to reach treatment goals. Self-referrals are also eligible for participation.
How Does it Work?
A Physicians Plus nurse case manager individually assists members in assessing risk factors and making lifestyle changes. The program features an individualized plan of care and lasts 3-12 months.
1. Physicians Plus staff identifies members through medical claims and lab results, and obtains provider support to enroll member.
2. The nurse case manager contacts the member to enroll in the program and complete the care assessment.
3. The nurse case manager notifies the primary care provider whether or not a member volunteers to enroll.
4. The nurse case manager works with the member and provider to develop a care plan including:
- Mutually agreed upon, realistic self-care goals for diet, exercise, weight loss, stress reduction, tobacco cessation and emotional health;
- Self-care tools and education to enable these changes to occur;
- Care coordination with physicians, dieticians, health educators and exercise physiologists;
- Community resources to help the member achieve these goals;
- Blood pressure and cholesterol monitoring to make timely interventions when needed; and
- Medication review for optimal treatment including aspirin, antihypertensives and dyslipidemic agents.
5. Providers are copied on written communications to members regarding self-care goals, program participation and care recommendations.
6. Members are transitioned to monitoring status or graduate when care goals are achieved and sustained.
Member Diabetes Resources
- Member Benefits for Common Diabetes Services
ADA Recognized Education Locations – These locations within the Physicians Plus provider network have been recognized by the American Diabetes Association Education Recognition Program, and meet the National Standards for Diabetes Self-Management Education Programs. Please check our provider directory, as not all facilities are participating providers under every plan.
Diabetes Resources from Area Hospitals
- Meriter’s Diabetes Clinic and Pre-Pregnancy Counseling
- UW Health Diabetes Education: Educators, classes, and support group listings
- Active Living & Learning for Diabetes Prevention
Diabetes Management Tools for Providers
- State of Wisconsin Care Guidelines (updated March 2011)
- USDA Executive Summary on the Dietary Guidelines for Americans, 2010